Category

Design in the Organization

• Design in the Organization, Change Management

  Customer Experience, not User Experience

  04.16.10 | Permalink | Comment?

  Lately, I’ve been using “customer experience” in proposals, conversations, and talks to describe the field in which I do my work. User Experience, as a label, always bothered me. It doesn’t really resonate with non-UXers or non-technical folks. It sounds more mechanical than human. Sometimes I imagine a robot voice saying, “HELLO…I…AM…YOUR…USER…EXPERIENCE… ENGINEER.”
  Ok, cute, but […]

• Design in the Organization, Resources, Collaboration

  More on Silent Design

  03.21.10 | Permalink | Comment?

  Did some more poking around on the term “Silent Design.” Turns out the phrase comes from research conducted in the late 1980s by British researchers Peter Gorb and Angela Dumas. (The original paper is available through Science Direct). The objectives of this research was to identify the understanding of design, resource and support of design, […]

Cartographies of Imagination

Creativity, creative expression, and inspiration for designers.

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Cartographies of Imagination, by me, Sarah B. Nelson, is about navigating the world of collaboration, through methods, tools, techniques and ideas. I'll share methods, tools, and ideas to inspire you to draw on the collective wisdom around you. I am available for consulting projects. Let's talk.

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